Terms of service

Version: 26-02-2025

These general terms and conditions apply to all sales and deliveries of watches by Vedoir, registered with the Dutch Chamber of Commerce under number 86850652. By purchasing a watch from us, the customer agrees to these terms.

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

  • Seller: Vedoir, registered with the Chamber of Commerce under number 86850652.

  • Buyer: Any natural or legal person who purchases a product from the seller.

  • Agreement: The purchase agreement between the seller and the buyer.

  • Product: The watch offered and delivered by the seller.

  • Warranty Period: A period of 12 months from the date of purchase.

Article 2 – Applicability

These general terms and conditions apply to all offers, agreements, and deliveries of Vedoir (KvK 86850652).

Deviations from these terms are only valid if agreed upon in writing.

Article 3 – Warranty

The seller provides a 24-month warranty on the watch from the date of purchase.

The warranty only covers manufacturing defects and faults that were demonstrably present at the time of delivery.

Warranty exclusions: The warranty does not cover:

  • Damage caused by misuse, such as drops, impacts, scratches, or improper handling.

  • Water damage beyond the specified water resistance of 50 meters. Although the watch is water resistant up to 50 meters, this is not covered under warranty as users may forget to properly secure the crown or make other errors. The watch is suitable for daily use, but swimming—especially in salt water—is not recommended.

  • Normal wear and tear, such as discoloration of the strap or scratches on the case or glass.

  • Battery replacement, unless defective within the first 3 months.

  • Damage due to improper maintenance or modifications by third parties (e.g., opening the case or aftermarket alterations).

If a defect is found and covered under warranty, the seller will, at their discretion:

  • Repair the product, or

  • Provide a replacement watch, or

  • Offer a partial or full refund.

The buyer must submit a warranty claim in writing or by email, with a clear description of the defect and proof of purchase.

Article 4 – Liability

The seller is only liable for defects that were already present at the time of delivery.

The seller is not liable for:

  • Indirect damage, consequential loss, or lost profits caused by a defective watch.

  • Improper use of the product.

  • Damage caused by third parties or external factors.

The seller’s maximum liability is limited to the purchase price of the product.

Article 5 – Returns & Right of Withdrawal

The buyer has a legal right of withdrawal for 14 days after receiving the product, without needing to state a reason.

The product must be returned unused, undamaged, and in its original packaging.

Exclusions from the right of withdrawal:

  • Custom-made or personalized watches.

  • Watches with visible signs of use.

Return shipping costs are the responsibility of the buyer, unless otherwise agreed.

Once the returned product is received and inspected, a refund will be issued within 14 days via the original payment method.

Article 6 – Payment & Delivery

Payment must be made using the payment methods provided on the website.

The watch will be shipped within the agreed delivery timeframe. If delays occur, the buyer will be informed.

The seller is not responsible for delays caused by the shipping carrier.

Article 7 – Water Resistance & User Responsibility

The watch is water-resistant up to 50 meters. This means it can withstand splashes and brief exposure to water (e.g., hand washing, rain).

Not covered under warranty:

  • Submerging in water, swimming, showering, or diving with the watch.

  • Damage caused by exposure to chemicals, salt water, or sweat.

  • Condensation inside the watch due to temperature changes.

Article 8 – Force Majeure

The seller is not liable for delays or failure to fulfill obligations due to force majeure (e.g., natural disasters, strikes, pandemics, transportation issues).

In such cases, the seller has the right to suspend or cancel the agreement without compensation.

Article 9 – Intellectual Property

All designs, logos, texts, and product images of Vedoir (KvK 86850652) are intellectual property and may not be used without permission.

Violation of intellectual property rights may result in legal action.

We do not impersonate or claim ownership of any watch brands or person. We also do not have any affiliation or partnership with these companies.

All watches and components on this website are fully custom-built and are not official Seiko products or products of any other brand unless explicitly stated. VEDOIR is an independent company and has no affiliation, sponsorship, or endorsement from Seiko or its subsidiaries.

All trademarks, brand names, and logos shown in images belong to their respective owners. Their use is purely to describe the custom composition of our watches. We claim no ownership of these brands, nor do we imply any official connection with them.

If a brand or intellectual property owner objects to the use of certain images or references, we kindly ask them to contact us so we can address and adjust accordingly.

Article 10 – Complaints & Disputes

Complaints must be submitted in writing or by email and will be answered within 14 days.

If a dispute cannot be resolved amicably, it may be submitted to an independent dispute resolution body or the competent court in the Netherlands.

These general terms and conditions are governed exclusively by Dutch law.